Please check the following:

  1. Is the bank account registered in your name? 
  2. Is the information you have entered into the system accurate? 

If the problem persists, please log a ticket to helpdesk@koinexpert.com with the following information: 

  1. A screenshot of the page. Ensure that the information and error displayed are visible. 
  2. Your ID number.
  3. Your bank account information:
    3.1. Bank 
    3.2. Account Holder
    3.3. Account Type
    3.4. Account Number

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