Not receiving an OTP rarely happens, but if it does, please attempt the following:
- Request a new OTP
1.1. Wait on the OTP page for about 1 minute.
1.2. Click on the resend OTP option when it becomes available.
1.3. Follow the instructions. - Check that you have a good and reliable connection.
- Check that there is no SMS blocker on your device/handset.
- Log a ticket with us at helpdesk@koinexpert.com.
4.1. Ensure to provide us with the below important information:
4.1.1. The problem
4.1.2. Confirm that you have attempted the listed steps.
4.1.3. Your mobile number.
Our Support Team will respond to your ticket with the way forward.